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Customer Contact Representative- Jacksonville, FL

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If you're looking for a rewarding career in Jacksonville, Florida, look no further than NCB Management Services. We have great career opportunities here at NCB and are looking for individuals who have great customer service skills and want to jump start their career. Full time positions available with great benefits and great pay.   

 Apply online now!


Description:

Customer Contact Representative


Customer Contact Representative Job Purpose:

The Customer Contact Representative’s job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses.


Customer Contact Representative Job Duties:

· Collect payments on past due accounts.

· Process check-by-phone and/or ACH requests accurately.

· Knowledge of FDCPA and state laws.

· Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.

· Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.

· Read, interpret and apply laws, rules, regulations, policies and/or procedures.

· Ability to multi-task by speaking with customers and typing notes simultaneously.


Key Competencies:

· Effective written and verbal communication skills

· Great attention to detail and accuracy

· Ability to maintain confidentiality

· Proficient knowledge of relevant computer programs such as MS office

· Possess a high level of professionalism

· Must be punctual and dependable


Education and Experience:

· Previous call center experience preferred

· Minimum HS diploma or equivalent


NCB Management Services, Inc. provides a great and unique compensation package including:

· Paid Training

· Benefits- health, dental and vision

· Earned time off

· Paid holidays

· 401 K 

· Weekly pay - Every Friday!

· Competitive hourly rate


Job Type: Full-time

Pay: Up to $15.00 per hour

Trevose, PA

NCB Management Services, Incorporated 800.828.1110 https://ncbicareers.com/media/library/fluid-mod-setting/12/logo/NCBlogo.jpg https://ncbicareers.com/media/library/fluid-mod-page/2/slideshow/shutterstock_333196652.jpg One Allied Drive Trevose PA 19053 US 40.12437640 -74.98132450 2517 E 54th St N Sioux Falls SD 57104 US 43.59467600 -96.69408480 8653 Baypine Rd Jacksonville FL 32256 US 30.23010930 -81.57798570 4665 Innovation Dr Lincoln NE 68521 US 0.00000000 0.00000000