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Collections Supervisor- Sioux Falls, SD

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If you're looking for a rewarding career in Sioux Falls, South Dakota, look no further than NCB Management Services! We have great career opportunities in the Sioux Falls area and we are looking for YOU!! Full time positions available with great benefits and great pay. 

 Apply online now!


Collections Supervisor

Collections Supervisor Job Purpose:

The Collections Supervisor assists in training, evaluates and monitors on-the-job performance of staff responsible for third party collections. The Collections Supervisor also ensures that the Collectors are meeting production goals and complying with company standards as well as federal collection laws.

Collections Supervisor Job Duties:

· Effectively manage and supervise group of 12-18 telephone representatives

· Past and current ability to train, coach and develop company training materials

· Monitor floor activity and both outbound and inbound calls to assist employees/ customers

· The ability to diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer

· The ability to effectively prioritize tasks and responsibilities for both themselves and their collection team

· Knowledge and understanding of all Federal, State, Local laws and regulatory requirements in the collection industry

· Ensure and monitor that company policies, procedures, quality and compliance are being applied.

· Ability to effectively communicate expectations, consequences as directed by management

· Other duties assigned by management

Key Competencies:

· Effective written and verbal communication skills

· Independent problem-solving analysis and decision-making skills

· Great attention to detail and accuracy

· Ability to maintain confidentiality

· Proficient knowledge of relevant computer programs such as MS office

· Possess a high level of professionalism

· Must be punctual and dependable

Education and Experience:

· Previous collections management experience is required

· Minimum HS diploma or equivalent

NCB MANAGEMENT SERVICES, Inc. provides a great and unique compensation package including:

· Paid Training

· Benefits- health, dental and vision

· Earned time off

· Paid holidays

· 401 K 

· Weekly pay - Every Friday!

· Competitive Salary

Only serious applicants with above qualifications should apply with Salary Requirements

Don’t wait… For more information, contact us at 855-819-8108 or pick up an application at 2517 E. 54th St N. Sioux Falls, SD 57104

Job Type: Full-time

Trevose, PA

NCB Management Services, Incorporated 800.828.1110 One Allied Drive Trevose PA 19053 US 40.12437640 -74.98132450 2517 E 54th St N Sioux Falls SD 57104 US 43.59467600 -96.69408480 8653 Baypine Rd Jacksonville FL 32256 US 30.23010930 -81.57798570 4665 Innovation Dr Lincoln NE 68521 US 0.00000000 0.00000000