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Customer Contact Representative- Jacksonville, FL

492824965 Call Center Agent Ball Pen Customer Service Contacting


Customer Contact Representative

Customer Contact Representative Job Purpose:

The Customer Contact Representative’s job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses.

Customer Contact Representative Job Duties:

· Collect payments on past due accounts.

· Process check-by-phone and/or ACH requests accurately.

· Knowledge of FDCPA and state laws.

· Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.

· Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.

· Read, interpret and apply laws, rules, regulations, policies and/or procedures.

· Ability to multi-task by speaking with customers and typing notes simultaneously.

Key Competencies:

· Effective written and verbal communication skills

· Great attention to detail and accuracy

· Ability to maintain confidentiality

· Proficient knowledge of relevant computer programs such as MS office

· Possess a high level of professionalism

· Must be punctual and dependable

Education and Experience:

· Previous call center experience preferred

· Minimum HS diploma or equivalent

NCB Management Services, Inc. provides a great and unique compensation package including:

· Paid Training

· Benefits- health, dental and vision

· Earned time off

· Paid holidays

· 401 K and Employee Stock Ownership Plan

· Weekly pay - Every Friday!

· Competitive hourly rate

Job Type: Full-time

Pay: Up to $15.00 per hour

Trevose, PA

NCB Management Services, Incorporated 800.828.1110 One Allied Drive Trevose PA 19053 US 40.12437640 -74.98132450 2517 E 54th St N Sioux Falls SD 57104 US 43.59467600 -96.69408480 8653 Baypine Rd Jacksonville FL 32256 US 30.23010930 -81.57798570 4665 Innovation Dr Lincoln NE 68521 US 0.00000000 0.00000000